Uber

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Uber Technologies Inc. (doing business as Uber) is a peer-to-peer ridesharing, taxi cab, food delivery, bicycle-sharing, and transportation network company (TNC) headquartered in San Francisco, California, with operations in 785 metropolitan areas worldwide. Its platforms can be accessed via its websites and mobile apps. Uber has been prominent in the sharing economy, so much so that the changes in industries as a result of it have been referred to as Uberisation. Uber has also been the subject of protests and legal actions, including a criminal investigation for its use, until March 2017, of Greyball software to avoid giving rides to regulators. The name "Uber" is a reference to the common (and somewhat colloquial) word uber, meaning "topmost" or "super", and having its origins in the German word über, cognate with over, meaning "above".

Video Uber

Product overview

Riding with Uber

The Uber mobile app is available for free download on Android devices via the Google Play store and on iOS devices (iPhones and similar) from the search menu. There is no app for Microsoft Windows. Rides can also be booked on Uber's mobile web page at m.uber.com. Some features such as scheduling rides in advance, tipping, and rating scores are unavailable without the app.

Riders are quoted the fare that they will pay before requesting the ride. Uber uses a dynamic pricing model; prices vary based on projected time and distance as well as the time of day and the supply and demand for rides at the time the ride is requested. At the end of the ride, payment is made based on the rider's pre-selected preferences, which could be a credit card on file, Google Pay, Apple Pay, cash, or, in India, Airtel mobile wallet or Unified Payments Interface. After the ride is over, the rider is given the option to provide a gratuity to the driver, which is also billed to the rider's payment method. Waiting fees apply after two minutes. Uber drivers are notified if the ride will be excessively long before accepting the ride, and rides to/from a distant remote area may be hard to find. Drivers who do take passengers to these areas may have difficulty finding a fare for the trip back.

Levels of service

Rider service levels, each of which are only available in certain cities, include:

• UberASSIST provides additional assistance to senior citizens and passengers with a physical disability, but cannot transport a non-folding wheelchair (see UberWAV for wheelchair-accessible vehicles)
• UberAUTO, available in India and Pakistan, provides transportation by auto rickshaw.
• Uber Bike is a dockless bicycle-sharing system that allows users to rent electric bicycles via Uber subsidiary Jump Bikes in 9 metropolitan areas in the United States including San Francisco and Washington, D.C. Uber users are also able to rent Lime scooters in 46 cities via the Uber mobile app.
• UberBLACK provides a black luxury vehicle
• UberBOAT, a water-taxi service, provides speedboats in the summer to/from points on the coast of Croatia. UberBOAT has also offered transport across Biscayne Bay during Miami Art Week and across the Bosporus strait in Istanbul in the summer.
• UberChapchap, available in Nairobi, Kenya is a low-cost service offering transport via a Suzuki Alto, a kei car. "Chapchap" means "faster" in the Swahili language.
• uberESPAÑOL is a version of UberX (see below) that allows Spanish-speaking riders to request Spanish-speaking drivers
• UberFLASH, available in Singapore, is a service that combines both private cars and ComfortDelGro taxis.
• UberGO, available in India, provides for a ride in a hatchback.
• UberKIDS provides a car with a child safety seat for an additional charge
• UberMOTO, available in India, Indonesia, Pakistan, and the Dominican Republic, provides transportation by motorcycle.
• UberPETS includes pet transport for an additional charge
• UberPOOL, available for up to two people per party, provides a ride that is possibly shared with other riders going in the same general direction. Uber "Express" POOL, is a cheaper version of the service and requires the rider(s) to walk a short distance at both ends of the ride to save time for the driver and other riders. The pickup/drop-off locations are indicated via a map in the mobile app. Drivers may mix UberPOOL and ExpressPOOL riders.
• UberPOP provides a compact or subcompact car
• Uber Rent, powered by Getaround, is a peer-to-peer carsharing service available in San Francisco.
• UberSELECT provides a car with a leather interior
• UberSUV provides a sport utility vehicle
• UberTAXI allows users to summon a taxi using the Uber software application. Users pay an additional booking fee and can leave a gratuity through the app. The service was implemented to appease taxi drivers who protested the increased competition from Uber.
• UberX provides a private ride in a standard car for up to 4 passengers
• UberXL provides a ride in a large vehicle that can seat up to 6 passengers
• UberWAV provides a wheelchair accessible vehicle

Services under development

• UberAIR / UberElevate will provide short flights using VTOL aircraft. Demonstration flights are projected to start in 2020 in Dallas and Los Angeles. Commercial operations are projected to begin in 2023. Although technically feasible, the program is expected to encounter safety and regulatory obstacles.

Non-recurring / discontinued services

• UberCHOPPER / UberCOPTER: In June 2016, Uber partnered with Airbus to offer helicopter service for $63 in São Paulo, a city famous for its extreme traffic congestion. Uber, in partnership with Blade, has also provided helicopter service for specific events, including the Cannes Film Festival and Sundance Film Festival with flights from Salt Lake City International Airport to Park City, Utah and helicopter rides from New York City to The Hamptons for $3,000 each during Independence Day in 2014.

• On September 6-8, 2013, in San Francisco, Uber offered rides of up to 15 minutes each in the DeLorean DMC-12 car which was featured in the Back to the Future film franchise.
• Between March and May 2015, in collaboration with Dream Drive, Uber offered 15-minute rides in Lamborghini Gallardo Spyders or Maserati GranTurismos for S$200 each.
• On the morning of November 10, 2015, in collaboration with GrabOn, Uber offered hot air balloon rides to customers in Hyderabad, India for INR 1,000.
• On the evening of September 22, 2016, Uber customers in New York City had the opportunity to ride with a Bobbi Brown make-up artist and learn how to retouch make up on-the-go.
• On one day during National Ice Cream Month from 2012 to 2017, Uber users in several cities in North America were able to summon an ice cream van for on-demand delivery, with ice cream purchases billed to users' accounts.
• On National Cat Day in 2013-2015, certain Uber drivers delivered kittens for 15 minutes of cuddling in exchange for a $20 donation to an animal shelter.
• On one day in December, from 2013-2015, in 5 cities, Uber offered delivery of Christmas trees for $135 each.
• UberRUSH, a courier package delivery service in Chicago, New York City, and San Francisco was shut down in 2018.
• Uber Essentials or Corner Store service, in Washington, D.C., which allowed online ordering from a list of about 100 items, was cancelled in 2015.

Driving with Uber

Uber drivers use their own cars although drivers can rent or lease a car to drive with Uber.

Drivers must meet requirements for age, health, car age and type, have a driver's license and a smartphone or tablet, and must pass a background check. In many cities, vehicles used by Uber drivers must pass annual safety inspections and/or must have an Uber emblem posted in the passenger window. Some cities also require Uber drivers to have a business license.

Uber drivers are considered independent contractors and not employees, though this has been the subject of lawsuits in in several jurisdictions. See Uber#Uber protests and legal actions.

The Uber driver app includes accommodations for hearing-impaired drivers.

A mechanism called "Real-Time ID Check" requires some drivers to occasionally take selfies before accepting ride requests, to verify identity and prevent drivers' accounts from being compromised.

Navigation technology

Uber has a global partnership with TomTom to provide maps and traffic data for the Uber driver app. Uber also maps cities to identify the best pick-up and drop-off points.

Programs for drivers in the United States

• Uber offers drivers a debit card that provides cash back for purchases at Exxon, Walmart, Sprint, Jiffy Lube, Advance Auto Parts, and Urgent.ly.
• Uber offers car rental or leasing via Getaround, Hertz, and Fair.
• Uber and BYD Auto have a partnership to provide leasing of electric cars to Uber drivers in Chicago.
• The UberMilitary Families Coalition recruits military dependents and veterans as drivers.

Rating scores

After each journey, the users and drivers may both rate each other on a scale of 1 to 5 stars. Canceled rides are not rated. Uber can deactivate or otherwise punish drivers who receive low average ratings from riders. Low-rated riders might find they have lower levels of availability from drivers, especially in smaller or under-served markets, and in some areas, may be banned from using the service. If a driver rates a rider at 3 stars or below, the rider will never be paired with that driver again. Passengers can see the rating in their profiles a few days after using the service 5 times. Drivers can see a passenger's rating once a ride is requested; once the driver accepts, the passenger will see the driver's rating.

Other products and services

• Uber Eats provides meal delivery from participating restaurants within 30 minutes, for a fee.
• Uber Health allows health care providers who are part of the system to arrange rides for patients to and from their appointments. Patients without smart phones can receive pickup information via SMS or by a paper printout from the provider's office. For compliance with U.S. health privacy law (HIPAA), Uber drivers do not know which passengers are using Uber Health; they appear like other passengers on the Uber driver's app.
• Uber, in partnership with issuing bank Barclays and payment network Visa Inc., offers a credit card that offers customers a cashback reward program and other incentives.
• Uber Freight matches freight shippers with truckers in a similar fashion to the matching of taxi passengers with drivers.

Maps Uber

History

Uber was founded in 2009 as UberCab by Garrett Camp, a computer programmer and the co-founder of StumbleUpon, and Travis Kalanick, who had sold his Red Swoosh startup for $19 million in 2007.

On New Year's Eve, after Camp and his friends spent $800 hiring a private driver, Camp wanted to find a way to reduce the cost of direct transportation. He realized that sharing the cost with people could make it affordable, and his idea morphed into Uber. Kalanick joined Camp and gives him "full credit for the idea" of Uber. The first prototype was built by Camp and his friends, Oscar Salazar and Conrad Whelan, with Kalanick being brought on as a "mega advisor" to the company.

Following a beta launch in May 2010, Uber's services and mobile app officially launched in San Francisco in 2011. Originally, the application only allowed users to hail a black luxury car and the price was 1.5 times that of a taxi.

In February 2010, Ryan Graves became the first Uber employee, getting the job by responding to a tweet from Kalanick announcing the job opening, and receiving 5-10% of the company. Graves started out as general manager and shortly after the launch was named as CEO. After ten months Kalanick succeeded Graves as CEO in December 2010. Graves stepped down to become the company's COO.

In 2011, the company changed its name from UberCab to Uber after complaints from San Francisco taxi operators.

The company's early hires included a nuclear physicist, a computational neuroscientist, and a machinery expert who worked on predicting demand for private hire car drivers and where demand is highest. In April 2012, in Chicago, Uber launched a service where users were able to request a regular taxi or an Uber driver via its mobile app.

UberX

In July 2012, the company introduced UberX, a service option which allows people to drive for Uber using non-luxury vehicles, subject to a background check, registration requirement, and car standards. At first, rates were similar to those of taxis and were 35% cheaper than UberBLACK. By early 2013, the service was operating in 35 cities. Uber allowed drivers to use their personal vehicles as part of UberX starting in April 2013. Rates were quickly lowered, which caused some dissatisfaction among UberBLACK and taxi drivers, whose earnings decreased as a result of the increased competition at lower rates.

UberPOOL

In August 2014, after a beta testing phase in the San Francisco Bay Area, Uber launched UberPOOL, a carpooling service. In November 2014, the service launched in Paris. In December 2014, UberPool launched in New York City. In October 2015, UberPool launched in Washington, D.C. In December 2015, UberPool launched in London. In June 2016, UberPool launched in Singapore. In September 2016, UberPool launched in Delaware. In April 2018, UberPool launched in Sydney. In June 2018, UberPool launched in Melbourne.

Self-driving car research

In early 2015, the company hired many researchers from the robotics department of Carnegie Mellon University and established Uber's Advanced Technologies Center in the Strip District, Pittsburgh to develop self-driving cars.

On September 14, 2016, Uber launched its first self-driving car services to select customers in Pittsburgh, including Pittsburgh Mayor Bill Peduto, using a fleet of Ford Fusion cars each equipped with 20 cameras, seven lasers, GPS, lidar, and radar equipment that enabled the car to create a three-dimensional map utilizing landmarks and other contextual information to keep track of its position.

On December 14, 2016, Uber began using self-driving Volvo XC90 SUVs in its hometown of San Francisco. On December 21, 2016, the California Department of Motor Vehicles revoked the registration of the 16 vehicles Uber was using for the test and forced the program to cease operations in California. Uber then moved the program to Arizona, where the cars are picking up passengers, albeit with two Uber engineers in the front seats as a safety precaution. In March 2017, an Uber self-driving car was flipped on its side by a vehicle which failed to yield. By October Uber moved from two test drivers to one despite some employees' safety concerns.

In November 2017, Uber announced a non-binding plan to buy up to 24,000 Volvo XC90 SUV vehicles designed to accept autonomous technology between 2019 and 2021. In 2016, Uber and Volvo announced that they planned to collaborate on the design and financing of autonomous cars. Such vehicles require a different type of steering and braking mechanism and sensors. At the time of the 2017 announcement, Uber was defending a lawsuit by Waymo claiming that a former employee, who subsequently worked for an Uber subsidiary, had stolen trade secrets with regards to autonomous trucks. The lawsuit was expected to be a problem for Uber's development of autonomous cars; however, it was settled. See Uber#Accusation of trade-secret theft by Waymo.

In March 2018, Elaine Herzberg was killed by an Uber self-driving vehicle in Tempe, Arizona. According to police, the woman was run down by the Uber vehicle while attempting to cross the street. In response, Uber pulled its self-driving cars off all public roads in Arizona, San Francisco, Toronto, and Pittsburgh and quickly reached a settlement with the victim's family. Local police did not suspect the vehicle was at fault. Tempe Police Commander Jeffrey Glover later stated that the police chief disagreed with The Arizona Republic's and San Francisco Chronicle's headlines that assigned no fault to Uber, saying her remarks were taken out of context, and that it was too early to say which party was more responsible. Two experts who reviewed dashboard camera footage of the crash told The Associated Press that the system should have spotted Herzberg and her bicycle in time to brake. Arizona Governor Douglas Ducey later suspended the company's ability to test and operate its autonomous cars on public roadways citing an "unquestionable failure" of the expectation that Uber make public safety its top priority. It was later revealed through hundreds of emails obtained by The Guardian that Ducey had encouraged Uber to begin its self-driving car tests in Phoenix, Arizona in August 2016 without the public's knowledge.

Autonomous trucks

After spending $925 million to develop autonomous trucks, Uber cancelled its self-driving truck program in July 2018. Uber acquired Otto for $625 million in 2016 and was accused of trade-secret theft. See Uber#Accusation of trade-secret theft by Waymo.

Uber Eats

In August 2014, Uber launched UberEATS, a food delivery service.

Financing

In total, Uber has raised $22 billion from 18 rounds of venture capital and private equity investors.

The founders invested $200,000 in seed money upon conception in 2009. In 2010, Uber raised $1.25 million in additional funding. By the end of 2011, Uber had raised $44.5 million in funding. In 2013, Google Ventures invested $258 million in the company based on a $3.4 billion pre-money valuation. In December 2014, Chinese search engine Baidu made an investment in Uber of an undisclosed amount. The deal also involved connecting Uber with Baidu's mapping apps. In January 2015, Uber raised $1.6 billion in convertible debt. In May 2015, Uber revealed plans to raise between $1.5 billion and $2 billion in new funding, raising the value of the company to $50 billion or higher. In September 2015, Uber raised another $1.2 billion, led by another investment by Baidu.

In 2016, Toyota made an undisclosed investment in Uber and looked into leasing options, which could potentially aid Uber drivers financially, a move in response to the other partnerships between Toyota's and Uber's counterparts. In June 2016, with plans to expand in the Middle East, Uber received $3.5 billion from the Public Investment Fund of Saudi Arabia. In July that same year, Uber raised $1.15 billion in debt financing.

In August 2016, Uber sold its operations in China to Didi. Didi also agreed to invest $1 billion into Uber Global.

In January 2018, the company raised $1.25 billion in cash from an investor group including SoftBank, Dragoneer Investment Group, Sequoia Capital. The financing valued the company at $48 billion.

In February 2018, Uber combined its operations in Russia, Armenia, Azerbaijan, Belarus, Georgia and Kazakhstan with those of Yandex.Taxi and invested $225 million in the venture.

In March 2018, Uber announced the merger its services in Southeast Asia with those of Grab in exchange for a 27.5% ownership stake in Grab. The transaction is being reviewed by regulators.

On August 27, 2018, Toyota announced a partnership with Uber to bring an on-demand autonomous ride-hailing service to market, a deal which included a $500 million investment from Toyota in Uber.

Possible initial public offering

On May 30, 2018, CEO Dara Khosrowshahi said Uber is "on track" have an initial public offering in 2019, but he also said, "Lots of things can happen in the world but we have a reasonable buffer as well, so I think we're in a pretty good spot".

On August 21, 2018, Uber announced the hire of a new CFO, Nelson Chai. With this hire, Uber expects to file for an IPO in 2019.

Market share and number of users

As of March 2018, Uber's market share in the United States was 73% according to Second Measure, an analytics platform, based on credit card data. Uber internally calculated its market share in the United States to be between 70% and 72%. In March 2018, Uber had 41.8 million users in the United States.

Profitability

In 2014, Uber reported a loss of $671 million on $495.3 million of revenue.

In 2015, Uber's revenue grew to an estimated $1.5 billion.

In 2016, Uber reported a $2.8 billion loss.

In 2017, losses grew 60% to $4.5 billion.

In the first quarter of 2018, Uber's loss, excluding the profit from the sale of its operations in Southeast Asia to Grab, was $577 million.

In the second quarter of 2018, Uber's net loss was $891 million.

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Company characteristics and impact

Effect on values of New York City taxi medallions

In New York City, the increased usage of Uber and other transportation network companies has negatively affected the values of Taxi medallions, transferable permits or licenses authorizing the holder to pick up passengers for hire. After soaring in value after the Great Recession due to their perceived safety, New York City taxi medallions were again trading for around $175,000 each in 2018. Annual rental rates were $30,000. Many banks that lent money against medallions as collateral faced increasing risks of default.

Strategy for dealing with regulators

When Uber was led by Travis Kalanick, Uber took an aggressive strategy in dealing with obstacles, including regulators. In 2014, Kalanick said "You have to have what I call principled confrontation." Uber's strategy was generally to commence operations in a city, then, if it faced regulatory opposition, Uber mobilized public support for its service and mounted a political campaign, supported by lobbyists, to change regulations.

In 2014, while in the midst of a regulatory battle, Portland, Oregon's transportation commissioner called Uber management "a bunch of thugs".

In June 2014, Uber distributed to its riders the personal contact information of a commissioner in Virginia who opposed the company and told riders to flood his inbox with complaints.

In November 2017, CEO Dara Khosrowshahi dropped the "win at all costs" strategy and implemented new values for the company, including "we do the right thing".

Communications and policy executives

Bradley Tusk, a former campaign manager for Michael Bloomberg, played a significant role in advising Uber on New York City regulations. Instead of taking a $25,000 per month fee, Tusk received Uber stock as compensation, which is now worth over $100 million.

From September 2014 to May 2015, Uber used the services of David Plouffe.

In May 2015, Rachel Whetstone became the senior vice president of policy and communications. In April 2017, Whetstone left and was replaced with Jill Hazelbaker.

Employee diversity

According to statistics published by the company in April 2018, men account for 62.0% of overall company employment, 51.4% of support staff, and 82.1% of technology-related employment. In the United States, White people make up 48.6% of the overall employment base and Asian people account for 32.3%. However, for technology-related jobs, White people are 46.3% of employees, while Asian people account for 44.7% of employment.

Opinion of anti-capitalist Richard D. Wolff

In a video posted on YouTube, Marxian economist Richard D. Wolff, a supporter of anti-capitalism, called Uber and similar services an "old scam", "nothing new", and similar to other unsafe capitalist industries such as taxis, which initially originated as a way to competitively undercut prevailing systems by offering cheaper services produced with lower standards, only to eventually come under regulation due to public concerns over safety. Wolff predicted that TNCs would eventually fall under the same type of regulation as taxi companies.

Uber for X

Following Uber's success, there was an influx of new startups describing their product as "Uber for X". According to Wired, Uber for X "has become a kind of shorthand for convenience--a technological solution for any of life's frustrating, dull tasks, one that either makes them more convenient or automates them completely".

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Uber protests and legal actions

Several communities, governments, and organizations have established rules and regulations that specifically govern TNCs and, in some jurisdictions, TNCs are completely illegal to operate. Regulations can include requirements for driver background checks, fares, the number of drivers, and licensing.

Taxi industry groups have argued that TNCs are illegal taxicab operations which take away their business. Others have called for governments to relax legislation in favor of Uber.

Uber is banned from or has voluntary pulled out of, due to legal restrictions, the following jurisdictions: parts of Oregon, Bulgaria, Denmark, Hungary, and parts of Germany. The UberPop level of service is banned in Italy, France, Netherlands, and Finland.

Uber legally treats its drivers as independent contractors and not employees. This designation affects taxation, work hours, and overtime benefits and has been controversial. Lawsuits have been filed by Uber drivers alleging that they deserve the rights and remedies of being considered "employees" under employment law.

Australia

Requirement of drivers to pay GST

In May 2015, the Australian Taxation Office (ATO) issued a directive stating that drivers that generate income via a TNC need to have an Australian Business Number and be registered to pay the Goods and Services Tax (GST). Uber filed suit in the Federal Court of Australia, arguing that the public issue by the ATO "unfairly targets Uber's driver-partners". In February 2017, a justice found in favor of the ATO, forcing drivers to register and pay GST. This was despite the standard applied to other small Australian businesses, in which only businesses grossing more than $75,000 are required to collect and remit GST.

Australian Capital Territory

In September 2015, Uber was legalized in the Australian Capital Territory.

Tasmania

In December 2016, Uber was legalized in Tasmania.

Northern Territory

In January 2018, Uber was legalized in the Northern Territory.

New South Wales

On April 30, 2014, Transport for New South Wales clarified that TNC services must be provided in a licensed taxi or hire car, by an appropriately accredited driver. In December 2014, the New South Wales government confirmed that in April 2014, it conducted an unannounced search of Uber's Sydney offices in April.

In August 2015, The New South Wales government created a task force to look into regulating Uber. Beginning December 17, 2015, Uber was forced to charge a $1 per trip fee to fund a $250 million compensation fund for taxi operators.

Western Australia

Beginning December 18, 2015, new regulations were introduced, including a requirement that TNC apply for omnibus licenses, as required by taxi services. Both Uber and the taxi industry supported the regulations, which provided certainty.

Queensland

In mid-November 2014, the Taxi Council of Queensland (TCQ) launched an anti-Uber media campaign. Uber defended itself against the claims.

Effective September 5, 2016, Uber was legalized in Queensland.

South Australia

From July 1, 2016, TNCs were legalised in South Australia following a review which commenced in January 2015. As part of the reform package, compensation was offered for those in the taxi industry, and a $1 metropolitan ride levy was introduced to fund the compensation. Taxis will continue to have the exclusive right to work at ranks or be hailed.

Victoria

On May 6, 2014, the Taxi Service Commission in Victoria, Australia issued several infringement notices to Uber drivers with a fine of A$1,723. State officers said that they will review the state's Transport Act, while Uber said it will reimburse drivers.

On December 4, 2015, an Uber driver was found guilty of driving a hire car without license or registration; this case was the first of 12 brought against Uber drivers by the Victorian Taxi Services Commission. On the May 18, 2016, the judgement was overturned on appeal, effectively legalizing Uber in Victoria.

On August 25, 2016, the Andrews Ministry announced plans to fully legalize Uber in Victoria. Taxi license holders will be compensated via an 8-year A$1 levy on all taxi and ride-booking services in the state.

Bangladesh

Uber was launched on November 22, 2016 in Dhaka, but within 36 hours of its launching, Bangladesh Road Transport Authority (BRTA) declared it illegal. Uber and other TNCs lobbied the government to legalize TNCs. Though the government ban was still on effect, the TNCs operated in the city. On December 3, 2017, the BRTA formulated a guideline for TNCs and most of the TNCs were given operating licenses by February 2018.

The CNG Auto-rickshaw Drivers of Dhaka and Chittagong implemented a strike action on December 27-28, 2017 with 8 demands that included a ban on TNCs. They faced a huge backlash from general public as the CNG auto-rickshaw drivers are notoriously known for overcharging passengers, breaking traffic rules, and misconduct with passengers. In early 2018, a large faction CNG auto-rickshaw drivers decided to join Uber and the TNCs, which operate auto-rickshaw service.

Belgium

In April 2014, Uber was banned in Brussels, and the company was threatened with fines of EUR10,000 if it offers fares to drivers who are not in possession of a taxi license. Bruxelles-Mobilite, the city's federal region administration responsible for infrastructure and traffic, impounded 13 cars aligned with Uber after March 2014 and a spokesperson for the body described the service as "illegal" in June 2014. The spokesperson also said in a public statement that Bruxelles-Mobilite was generally addressing the issue of illegal taxi drivers in a sector that was difficult to regulate. Although already banned in Brussels, Uber advertised for a Brussels-based "General Manager" on the LinkedIn website in June 2014. The advertisement stated that the role was "by far the most demanding position Uber has to offer."

In October 2015, Uber suspended its UberPOP service, but continued to operate its UberX service, which uses licensed drivers. In March 2018, taxi drivers protested, blocking roads, demanding the government drop plans to make it easier for TNCs to operate.

Brazil

On April 29, 2015, a Brazilian court banned Uber in response to complaints by a taxi drivers' union. The court also ordered Apple Inc., Google Inc., Microsoft, and Samsung Electronics to prevent installation and use of the Uber mobile app by Brazilian residents. A few weeks later, the order was revoked, allowing Uber to operate normally.

On July 24, 2015, 1,000 taxi drivers in Rio de Janeiro blocked traffic during the morning rush hour. Lawmakers voted to ban Uber in São Paulo and Brasilia.

In October 2015, Fernando Haddad, the mayor of São Paulo, signed a bill to allow for a new category of "black taxis" which would operate in parallel to the city's existing licensed taxis but only be bookable via mobile phone apps. Uber rejected the proposal.

In late 2015, an Uber driver was beaten by taxi drivers in Brazil, and similar attacks followed.

Bulgaria

Uber began operations in Sofia in December 2014. In September 2015, a court upheld fines imposed on Uber for unfair trade practices and Uber subsequently stopped service in Bulgaria.

Canada

Uber drivers in Canada are required "to register, collect and remit HST/GST from their fares to the government", regardless of their income.

Toronto

On December 5, 2012, Toronto officials charged Uber with 25 municipal licensing infractions, including operation of an unlicensed taxi brokerage and unlicensed limousine service. Municipal officials said they had advised the company to comply with local regulations and that rival taxi dispatch apps had obtained licenses. Despite support from some quarters including mayor John Tory, Toronto Police Service launched a crackdown on Uber drivers. In July 2015, a $400M class-action lawsuit was filed against UberX and UberXL in Toronto on behalf of Ontario taxi and limo drivers, brokers, and owners, who alleged that Uber violated section 39.1 of the province's Highway Traffic Act by having unlicensed drivers picking up passengers and transporting them for compensation. In March 2016, Sukhvir Tehethi, a local taxi driver, filed an injunction against Uber to stop it from operating. A Toronto city councillor warned that passengers using UberX may be fined up to $20,000. On March 3, 2016, after hours of heated debate, the City Council of Toronto passed a bylaw allowing UberX to operate legally in the city with conditions, while also cutting regulations for taxis.

Edmonton

Edmonton officials unveiled a proposed TNC bylaw on September 9, 2015 to permit Uber to operate legally in Edmonton. Uber opposed the accompanying regulations. Uber was legalized in Edmonton on Wednesday, January 27, 2016 effective as of March 1, 2016. However, Uber ceased operations in Edmonton on March 1, 2016, citing inability to obtain the necessary insurance. Uber continued to operate outside of Edmonton despite lack of insurance or proper licensing of their drivers.

Calgary

In 2015, Calgary, Alberta charged at least 17 drivers illegally driving for Uber without insurance. Uber was given clearance to operate in Calgary in December 2016.

Quebec

Uber continues to negotiate with the government of Quebec after the government issued regulations requiring drivers to undergo 35 hours of training and a background check.

Costa Rica

On August 21, 2015, Uber started operations in Costa Rica and multiple Uber drivers were immediately attacked by taxi drivers.

China

In December 2014, in Chongqing, police raided a training session organised by Uber that was attended by more than 20 drivers. In April 2015, Chinese authorities raided the offices of Uber in Guangzhou, Guangdong.

On May 6, 2015, local police raided Uber's offices in Chengdu, in Sichuan province.

In 2016, Uber sold its Chinese operations to Didi.

Croatia

Before Uber began operations in Croatia, the Sustainable Development of Croatia party and major taxi service companies were against it, stating that the price of Uber service doesn't compensate the drivers enough for gas, car maintenance, passenger insurance, nor health and retirement insurance for the driver, and Uber prices also don't include VAT nor surtax. In October 2015, Uber initiated service in Zagreb. In June 2016, the Uber started operating in Split, Croatia and Dubrovnik. In September 2016, a group of taxi drivers attacked a Uber driver who was waiting for a passenger at Zagreb Airport. The Uber driver canceled the ride before the passenger arrived and drove away, with the attackers following him. The attack was filmed by the victim and reported to the Law enforcement in Croatia.

Czech Republic

The biggest protests against Uber in Prague took place in February 2018, when the taxi drivers drove forth and back along the highway. This was repeated for several days. Roads in Prague was also occupied by taxi drivers in October 2017 when they protested near the airport. Uber's activity in Brno was preliminarily stopped by the regional court in July 2017, but in October 2017, a higher court canceled the measure. In March 2018, Uber concluded an agreement with the Czech government. Drivers under this agreement will have to be licensed as taxi drivers.

Denmark

After Uber Black and UberPop were launched in Copenhagen in November 2014, the Danish Transport Authority filed a complaint accusing Uber of operating illegally. In January 2015, Denmark's transport minister stated that, although he was not opposed to Uber, the app was "contrary" to Danish law--consumer safety and employee training were identified as the key concerns.

In July 2016, 6 Uber drivers were convicted for offering taxi services without license. Police also charged more than 48 Uber drivers for unlicensed taxi driving.

On November 18, 2016, the Østre Landsret ruled that Uber is an illegal taxi service.

Uber shut operations in Denmark in April 2017.

Egypt

After several protests, sit-ins, and violent attacks by taxi operators in 2016 and a lawsuit filed in March 2018, the Egyptian government legalized Uber and Careem in May 2018. The regulations require the TNCs to pay license fees and share user data with the government.

European Union

On June 11, 2014, in a concerted action, taxis blocked roads in major European cities in protest against what they perceived as a threat to their livelihoods from TNCs. The cabbies contended that Uber and similar smartphone app-based services have an unfair advantage because they are not subject to the same kinds of fees and regulations placed on taxis.

In December 2017, the European Court of Justice ruled that Uber is a transport company, subject to local transport regulation in European Union member states, rather than a information society service as Uber had argued.

Finland

Uber launched UberPop in Helsinki in 2014. In September 2016, the Helsinki Court of Appeal deemed Uber illegal, as the company was did not have a taxi license. Drivers faced criminal prosecution.

In 2018, Uber was legalized in Finland.

France

On January 13, 2014, cab drivers in Paris attacked an Uber driver's car near Charles de Gaulle Airport, protesting competition.

On October 17, 2014, a court ruled that Uber was illegal and stated that UberPop violated a pre-existent regulation that bans carpooling for profit and fined Uber EUR100,000.

On December 12, 2014, a French court ruled that Uber could not advertise some of its services to the general public in France; if it did so, it would face a $25,000 daily fine.

Effective January 1, 2015, UberPop was banned under the provisions of the Thévenoud Law, which requires anyone carrying passengers for hire to be licensed and have insurance.

By February 23, 2015 about 100 drivers, mostly first-time offenders, had been ticketed.

UberPool remained operational in Paris and continued to aggressively recruit French drivers and passengers.

On June 25, 2015, cab drivers in Paris "locked down" Paris in an anti-Uber protest that became increasingly violent. Musician Courtney Love got caught in the protest and live tweeted as her Uber cab was violently attacked and she and her driver were held hostage.

In June 2015, French authorities arrested 2 Uber managers on 6 charges, including "deceptive commercial practices", complicity in instigating an illegal taxi-driving activity, and the illegal stocking of personal information.

On July 5, 2015, Uber suspended UberPop in the face of pressure by the French government while awaiting a court decision.

On September 22, 2015, France's highest constitutional authority rejected Uber's appeal of a law banning UberPop.

In June 2016, a Paris court fined Uber EUR800,000, half suspended, for illegally running its UberPop service in 2015.

Germany

In early 2014, Berlin authorities ruled against Uber--which operated in the German cities of Berlin, Munich, Frankfurt, Hamburg, and Düsseldorf--on two occasions following a case filed by the Berlin Taxi Association. The first ruling, delivered by a court in April 2014, deemed Uber's limousine service to be in breach of local legislation, while an August 13, 2014 decision banned the service from operating in Berlin due to safety concerns--the latter decision, which included a EUR25,000 fine for non-compliance, cited issues pertaining to unregulated vehicles and unqualified drivers who are not properly insured.

On August 28, 2014, a court in Frankfurt issued an immediate cease and desist order against Uber following an appeal from Taxi Deutschland. The preliminary injunction applied to all of Germany and included a fine of EUR250,000 per ride for non-compliance. If the injunction was breached, Uber's German-based employees could be jailed for up to 6 months and the company could be fined. UberBLACK was not affected by the ruling.

On September 16, 2014, the district court of Frankfurt revoked the preliminary injunction, thereby re-allowing Uber to operate in Germany. The presiding judge wrote that the Taxi Deutschland case "would have had prospects for success", but the case was merely lodged too late, as any case needs to be filed within two months of a service's launch--Uber started in Germany in April 2014, but the case was filed in August 2014.Taxi Deutschland appealed the ruling.

On March 18, 2015, a Frankfurt district court imposed a nationwide ban on UberPop, claiming that drivers do not have proper licensing and insurance. Each violation of this order would be subject to a EUR250,000 fine.

Uber then limited its operations to its UberX and UberBLACK services, which requires drivers that hold passenger transport licenses.

Hong Kong

On August 11, 2015, Hong Kong Police raided Uber's office after arresting 5 drivers in a sting operation aimed at combating illegal taxis. Two more drivers were arrested on the next day. However, the Hong Kong government investment agency, InvestHK, had endorsed Uber as one of its "success stories" on its website, although the endorsement was later removed.

On March 15, 2018, a group of local taxi drivers protested outside the Hong Kong Police Headquarters, requesting for actions to be taken on those "unlicensed taxis". They accused Uber from using false and misleading documents to lie to the public. On the same day, another group of taxi drivers protested by honking their horns for 30 seconds in Admiralty, Hong Kong at noon. They also threatened to flood the area with their vehicles if no actions are taken by the government.

Greece

In April 2018, Uber suspended service in Greece after regulations were implemented that require all rides to begin and end in the fleet partner's designated headquarters or parking area.

Hungary

In July 2016, Uber was ruled to be an illegal taxi service in Hungary and subsequently suspended operations.

India

Hyderabad

The Hyderabad road transport authority banned Uber cabs a day after the Indian Ministry of Home Affairs advised all states to stop the operation of TNCs. A spokesman for the authority said that Uber did not hold a license to operate in the city, and asked the public to cease using Uber.

Karnataka

After Home Minister Rajnath Singh announced in Parliament on December 9, 2014 that he had advised all states and Union territories to ban unregistered and unlicensed cab services, the state government of Karnataka banned Uber on December 11, 2014.

New Delhi

In December 2014, following allegations of rape against an Uber driver in New Delhi, Uber was banned from New Delhi for not following the city's compulsory police verification procedure. The driver had been charged, then acquitted, of a prior sexual assault in 2011. Within two days of the rape incident, almost 7,000 people signed a petition calling on Uber to conduct mandatory 7-year background checks on drivers, in line with its U.S. operations. Delhi's transport department banned Uber. Uber issued a statement stating that it would work with the Indian government "to establish clear background checks currently absent in their commercial transportation licensing programs."

In banning Uber, Delhi's transport department cited several rules that Uber had broken. According to New Delhi's Radio Taxi Scheme, 2006, all taxi licensees must be either a company under the Companies Act, 2013 (or the 1956 Act), or a society under the Societies Registration Act, 1860. Furthermore, taxi services must provide adequate parking space for all taxis, as well as sufficiently sized office space to accommodate the control room, the maintenance of a minimum fleet size per license (500 vehicles), and all vehicles must be fitted with GPS/GPRS tracking systems (to be in constant communication with the control room while on duty). The rules also stipulate that the taxi licensee is responsible for ensuring the quality of drivers, including police verifications, supervision, and employee behaviour.

Uber is faced with limits to the number of drivers that are allowed to operate.but now its operating in New Delhi.

Indonesia

On March 22, 2016, thousands of taxi drivers in Jakarta demonstrated against Uber and a similar service, Grab. Several places were targeted during the protests, including the Istana Merdeka, the DPR/MPR Building, and the Ministry of Communication and Informatics central office. Taxi drivers accused that Grab and Uber were causing them to receive smaller daily incomes due to the rising number of app users. The demonstrators also demanded that the government ban the apps and issue a governmental decree concerning this problem.

On April 9, 2018, Uber stopped its operations in Indonesia as a result of its merger with Grab.

Israel

Uber first introduced a limited service in the Tel Aviv area in August 2014. However, in November 2017 the Tel Aviv District Court issued a permanent injunction against Uber's utilizing private cars in Israel on the grounds that these lacked the insurance coverage of regulated taxis. Uber was allowed to provide its service in licensed taxis as do other crowd-sourced ride-hailing companies such as Gett. Although Uber had the support of Prime Minister Benjamin Netanyahu, the court ruled for the taxi companies and drivers who opposed Uber.

Italy

On May 25, 2015, Italian judge dott. Claudio Marangoni banned the UberPop app for unfair competition practices.

In February 2017, Italian taxi drivers implemented a strike action.

On April 6, 2017, Italian judge dott. Alfredo Landi banned the UberBlack, Uber-Lux, Uber-SUV, Uber-X, Uber-XL, UberSelect and Uber-Van app throughout Italy for unfair competition practices.

In November 2017, Italian taxi drivers implemented another nationwide strike action.

Japan

In September 2018, Uber struck a deal with the Fuji Taxi Group to let users hail cabs through its app in Nagoya. Uber initially started with 350 cabs.

Netherlands

On December 8, 2014, Dutch judges banned UberPop and implemented a EUR100,000 fine and the EUR40,000 fine for drivers who are apprehended. At first Uber continued operating, but Uber shut down its service in November 2015 after office raids by Dutch authorities.

Malaysia

On October 15, 2014, five Uber drivers were involved in a crackdown by the Road Transport Department (JPJ), under the Ops Teksi Uber 2014 operation - which began on October 1. The 4 other vehicles were returned to their respective owners - with their documents confiscated pending further investigation by the Land Public Transport Commission (SPAD). Due to a wide range of circumstances, the 4 vehicles could be returned to owners should proper documents and other factors correlate. On October 17, 2014, JPJ continued its crackdown on drivers. Between October 2014 and October 2015, the Land Public Transport Commission impounded 44 Uber vehicles, using many methods such as tracking the vehicles using Uber's app. It was also reported that some taxi drivers have taken it upon themselves to nab Uber drivers and turn them over to the police.

In July 2017, legislation was passed to legalize Uber.

New Zealand

In January 2015, several Uber vehicles were stopped by New Zealand police, claiming that Uber was in violation of the Land Transport Act. Two Uber drivers were charged with violating the Land Transport Act and face fines of up to NZ$10,000.

On January 20, 2015, the Associate Transport Minister, Craig Foss, said that the rules covering taxis and private hire services, including Uber, will be reviewed by New Zealand officials by mid-2015.

In April and May 2016 the New Zealand Transport Authority (NZTA) sent warnings to 17 Uber drivers who did not comply with current regulations.

On August 3, 2017, Uber New Zealand GM, Richard Menzies, announced that Uber is formally recognized as part of the public transport mix, meaning it can legally operate in New Zealand. Uber Eats was later launched in New Zealand that year.

Norway

Uber began operations in Norway in 2014.

According to the Norwegian Professional Transport Act, a taxi license is required to charge for passenger transport "addressed to general public on public space" In 2015, an Uber driver was acquitted because the court found that communication through a mobile app was not to be regarded as "public space."

On October 30, 2017, Uber suspended its UberPOP service in Oslo, continuing to operate UberBLACK and UberXL service.

Philippines

On October 23, 2014, despite the recommendation of the Metropolitan Manila Development Authority, the Philippine Land Transportation Franchising and Regulatory Board (LTFRB) imposed a ?120,000 (US$2,676) to ?200,000 (US$4,460) fine for the use of the Uber app. A spokesperson for the board said that the fines were issued because Uber did not have an approved franchise to operate in the country. The LTFRB also remarked that Uber can still operate in Metro Manila if the House of Representatives of the Philippines grants the company a proper legislative franchise.

On October 30, 2014, after an intervention from the Department of Transportation and Communications, the LTFRB temporarily suspended its campaign of apprehending Uber vehicles.

Amid opposition from taxi companies, On May 10, 2015, TNCs gained legal ground to operate, with the country's Department of Transportation and Communications giving them a new classification as The Transportation Network Vehicle Service. The country requires a GPS system installed, a young fleet of vehicles, and the appropriate permits. Taxis were also given a chance to compete by also giving them a sub-classification that matches features found in Uber and other similar services. On August 19, 2015, Uber complied and secured government registration to become the country's second TNC after Grab]]. Individual vehicle operators however still need to undergo separate registrations with the LTFRB.

The service was suspended for a month on August 14, 2017 due to the defiance of LTFRB's order on not to accredit drivers in their systems starting July 26, 2017.

Poland

Following the commencement of Uber services in Warsaw in 2014, Jaroslaw Iglikowski, chief of the Union of Warsaw Taxi Drivers, said: "We will put pressure on politicians, and demand that they change the regulations [for firms offering taxi services]."

In 2015, following protests by taxi drivers, laws were modified so that Uber drivers do not enjoy a regulatory advantage over taxi drivers.

In June 2017, after a protest by 2,000 taxi drivers, Deputy Prime Minister Mateusz Morawiecki announced that Poland may impose more regulations on Uber.

Portugal

On April 29, 2016, a protest including 2,000 taxi drivers took place in major cities in Portugal. In December 2017, Uber was ruled to be illegal in Portugal.

Romania

In May 2015, the Romanian Parliament adopted a law which banned transport services by unauthorized drivers, effectively making Uber illegal; however, Uber continues to operate in Romania as it battles in the courts.

Saudi Arabia

In March 2017, Saudi Arabia banned Uber and Careem from picking up at the airport, citing license requirements. Saudi Arabia had earlier banned the TNCs from allowing non-Saudis to register as drivers.

Singapore

On February 10, 2017, the Singapore Land Transport Authority (LTA)ruled that private hire cars who used Uber or Grab service are not exempted from the child seat requirement. For safety reasons, all vehicles in Singapore must have booster seats or child restraints for passengers under 1.35m in height.

In March 2017, LTA introduced a new regulation for private hire cars called Private Hire Car Driver's Vocational Licence (PDVL) which took effect in July 2017. This is to ensure that commuter's interest is better protected.

In April 2018, Uber shut down services in Singapore as a result of its merger with Grab.

South Africa

Over 300 vehicles operating for the Uber service in Cape Town were impounded in 2015. Local transport officials claimed that the service was operating without suitable permits.

In Cape Town, on June 3, 2016, metered taxi drivers blockaded the road to the city's airport and forced passengers out of vehicles whilst attacking Uber drivers.

In July 2018, in Johannesburg, Uber and taxi drivers initiated a strike action, blocking roads and, in 3 cases, taking the hones of drivers that did not participate in the strike.

In August 2018, Uber opposed a new law that would prohibit the company for allowing drivers to operate without a license, subject to a fine up up to R100,000, claiming that many drivers were facing delays in getting permits from government agencies.

South Korea

The Seoul city government released an official statement in July 2014 expressing its intention ban Uber. The government stated that South Korean law prohibits fee-paying transport services that use unregistered private or rented vehicles, and a Seoul driver received a one-million won (US$974) fine in April 2014 after using Uber to solicit customers in a rented car. The city government also initiated a police investigation of Uber in June 2014, but the request was suspended due to a lack of evidence; however, the July statement indicated that the investigation would be recommenced.

In December 2014, Uber announced that the Seoul Central District Prosecutors' Office had issued an indictment against both the company and Kalanick in regard to the violation of a Korean law prohibiting individuals or firms without appropriate license from providing or facilitating transportation services.

In March 2015, Uber suspended its UberX service in Korea after disputes with officials.

Spain

On December 9, 2014, In the absence of any legal provision for private hire, a judge ordered Uber to cease all activities in Spain. In a statement after the ruling, the Spanish court stated that drivers "lack the administrative authorisation to carry out the job, and the activity they carry out constitutes unfair competition." The company suspended its operations in Spain on December 30, 2014.

Uber restarted operations in Spain in March 2016, this time using only licensed drivers.

Switzerland

In March 2018, the Federal Department of Economic Affairs, Education and Research, gave the legal opinion that under the conditions that bind drivers to Uber that they should be classified as employees.

Taiwan

As of December 6, 2014, Uber Taiwan had received over NT$1,000,000 in fines for operating illegally, including a cease and desist of the app, on December 5, 2014. Issues included failure to insure vehicles, operating like a business without a business license, metered fares unknown to passengers, metered fares not inspected by the Ministry of Transportation and Communication, and failure to report income and pay taxes. Many drivers had their licenses suspended for violations. In December 2014, the Ministry of Transportation and Communications announced that the company was operating unlicensed taxis in violation of national law, and that the government was considering blocking the service.

Uber was fined 231 million Taiwan dollars ($7.4 million) over two weeks after new rules introduced on January 6, 2017. On February 2, 2017, Uber announced it will suspend its service in Taiwan after the fines.

In April 2017, Uber restarted service in Taiwan.

Turkey

On June 2, 2018, ,following pressure from Istanbul taxi drivers, President Recep Tayyip Erdo?an said that Uber is finished in Turkey.

Thailand

Following concerns raised by taxi drivers in Thailand over Uber's lower rates, Uber was declared illegal on November 28, 2014 under Thailand's Motor Vehicle Act B.E. 2522, claiming that Uber vehicles are not properly registered in Thailand, Thai Uber drivers are not properly licensed, and that Uber discriminates against people who do not possess credit cards. Following the announcement, Uber drivers faced a maximum 4,000-baht fine if caught by police.

In March 2016, Uber was forced to shut its motor bike taxi service.

In April 2018, Uber shut down its operations in Thailand as a result of its merger with Grab.

United Arab Emirates

Dubai

In January 2017, after a long spat with regulators, Uber signed an agreement with the Roads and Transport Authority of Dubai. Under this deal, Uber is entitled to deploy about 14,000 vehicles around the city.

United Kingdom

On October 28, 2016, in the case of Aslam v Uber BV, the Central London Employment tribunal ruled that Uber drivers are "workers", rather than self-employed individuals, and are entitled to the minimum wage under the National Minimum Wage Act 1998, paid holiday, and other normal worker entitlements. Two Uber drivers had brought the test case to the employment tribunal with the assistance of the GMB Union, on behalf of a group of drivers in London. Uber appealed the decision.Two Uber drivers had brought the case to the employment tribunal with the assistance of the GMB Union on 20 July 2016. On November 10, the court upheld the ruling against Uber's appeal, although the company announced it would launch a new appeal.

London

On 11 June 2014, London-based Hackney carriage (black cab) drivers, members of the Licensed Taxi Drivers Association, disrupted traffic as a protest against Transport for London's refusal to stop Uber's calculation of fares based on distance and time taken, as they claimed it infringes upon their right to be the sole users of taximeters in London. The following week, London mayor Boris Johnson stated it would be "difficult" for him to ban Uber "without the risk of a judicial review"; however, he expressed sympathy for the view of the black-cab drivers. On October 16, 2015, after Transport for London brought a case to the High Court of Justice to determine whether the way Uber's app calculates a fare falls under the definition of a taximeter, it was ruled that the app is legal in London.

On September 22, 2017 Transport for London announced that it would not renew the license of Uber's local service provider, which was due to expire at the end of that month. Transport for London declared that Uber London Limited was not "fit and proper" to hold a private hire operator license, citing concerns over the company's approach to reporting serious criminal offences, obtaining medical certificates and Disclosure and Barring Service checks, and the use of Greyball. Uber indicated that it would appeal the decision. On June 26, 2018 Westminster Magistrates' Court granted a license for 15 months with additional conditions. Uber had applied for a 5-year license.

York

On December 12, 2017 York's Gambling, Licensing & Regulatory Committee voted to deny the renewal of Uber's license due to a data breach in 2016 and several complaints against the company and drivers. Uber appealed with QC Philip Kolvin, taking City of York Council to the Magistrates.

Uber withdrew from the appeal on March 14, 2018 with the plan to reapply for the license.

Brighton and Hove

On May 1, 2018, Brighton and Hove City Council's licensing panel refused to renew Uber's private hire operator license in the city. It cited "significant concerns" about the car hailing app's data breach in 2016, and whether the company was adhering to its commitment to use only Brighton and Hove licensed drivers in the city. Uber said it would appeal.

United States

Federal

Criminal probe due to use of Greyball

Uber developed an internal software tool called Greyball, which uses data collected from the Uber mobile app other means, to avoid giving rides to certain individuals. The tool was used starting in 2014. By showing "ghost cars" driven by fake drivers to the targeted individuals in the Uber mobile app, and by giving real drivers a means to cancel rides requested by those individuals, Uber was able to avoid giving rides to known law enforcement officers in areas where its service is illegal. Investigative journalism by The New York Times and the resulting report, published on March 3, 2017, made public Uber's use of Greyball since 2014, describing it as a way to evade city code enforcement officials in Portland, Oregon, Australia, South Korea, and China. At first, in response to the report, Uber stated that Greyball was designed to deny rides to users who violate Uber's terms of service, including those involved in sting operations. According to Uber, Greyball can "hide the standard city app view for individual riders, enabling Uber to show that same rider a different version". Uber reportedly used Greyball to identify government officials through factors such as whether a user frequently opens the app near government offices, a review of social media profiles by Uber employees to identify law enforcement personnel, and the credit cards associated with the Uber account.

On March 8, Uber admitted that it had used Greyball to thwart government regulators and it promised to stop using the service for that purpose.

In May 2017, the United States Department of Justice opened a criminal investigation into Uber's use of Greyball to avoid local law enforcement operations.

Treatment of drivers as independent contractors

The United States Department of Labor issued guidelines in July 2015 to deal with, what it considers, "misclassification" of workers. It argues that any "worker who is 'economically dependent' on the employer should be treated as an employee. By contrast, a worker must be in business for himself or herself to be an independent contractor." The guideline was non-binding, but is expected to have some influence in various court cases which may establish new common law on the issue.

Underpayment of drivers

In January 2017, Uber agreed to pay $20 million to the US government to resolve accusations by the Federal Trade Commission of having misled drivers about potential earnings.

Accusation of trade-secret theft by Waymo

According to a February 2017 lawsuit filed by Waymo, owned by an affiliate of Google, ex-Google employee Anthony Levandowski allegedly "downloaded 9.7 GB of Waymo's highly confidential files and trade secrets, including blueprints, design files and testing documentation" before resigning to found Otto, which was purchased by Uber. A ruling in May 2017 required Uber to return documents to Waymo. The trial began February 5, 2018. A settlement was announced February 8, 2018 with Uber giving Waymo $244 million in Uber equity and an agreement to ensure Uber does not infringe Waymo's intellectual property.

Alleged short-changing of drivers

In 2017 a lawsuit was filed alleging that Uber uses "sophisticated software" to defraud both drivers and passengers. According to the suit, under the upfront pricing model, when a passenger is quoted a price the app shows a longer more expensive route, meanwhile would-be drivers are shown a shorter cheaper route. The passenger is charged for the more expensive route, while the driver is paid the cheaper, with Uber pocketing the difference.

Denial of service to passenger with service animal

In March 2018, a lawsuit was filed against Uber in the United States accusing the company's drivers of not serving a woman with cerebral palsy due to her service dog in violation of the Americans with Disabilities Act and the Texas Human Resources Code.

Alaska

In September 2015, Uber paid the State of Alaska $77,925 and paused operations in Anchorage. The state argued that Uber was misclassifying drivers as contractors instead of employees, which was illegal.

California

In May 2011, Uber received a cease-and-desist letter from the San Francisco Municipal Transportation Agency, claiming it was operating an unlicensed taxi service, and another legal demand from the California Public Utilities Commission (CPUC) that it was operating an unlicensed limousine dispatch. Both claimed criminal violations and demanded that the company cease operations. In response, the company, among other things, changed its name from UberCab to Uber. In the fall of 2012, the CPUC issued a cease-and-desist letter to Uber, Lyft, and SideCar, and fined each $20,000. However, an interim agreement was reached in 2013 reversing those actions.

In June 2013, Lyft, Uber and Sidecar were served with cease and desist letters by the Los Angeles Department of Transportation.

In September 2013, the CPUC unanimously voted to make the agreement permanent, creating a new category of service called transportation network company to cover Lyft, UberX, SideCar, and Summon, thereby making California the first jurisdiction to recognize such services.

On September 17, 2014, California's Governor approved the "Assembly Bill No. 2293" bill that became effective on July 1, 2015. The bill amended "the Passenger Charter-party Carriers' Act to enact specified requirements for liability insurance coverage for transportation network companies, as defined, and their participating drivers." The driver under the law is defined as "any person who uses a vehicle in connection with a transportation network company's online-enabled application or platform to connect with passengers." The stated minimum insurance requirement ranges from US$50,000 to $100,000 for death and injuries per individual or incident, and stipulates US$30,000 for property damage. As a breach of the bill is classified as a criminal act, a corresponding "state-mandated local program" will be implemented.

In April 2016, a case that was originally filed on December 9, 2014, by the district attorneys of both Los Angeles, California, and San Francisco was resolved. Prosecutors claimed that Uber made misleading statements about the background checks it performs on drivers and falsely charged a "safe ride fee." The case was resolved when Uber agreed to no longer claim to be the "safest ride on the road", change the name of the "safe ride fee" to "booking fee", and pay $10 million. San Francisco's city attorneys had previously settled out of court with Lyft over similar allegations.

On December 14, 2016, the California Department of Motor Vehicles demanded that Uber cease its autonomous car program in San Francisco or obtain a licence, threatening legal action. Following the invitation of tech enthusiast and Arizona Governor Doug Ducey, Uber decided to move its fleet to Phoenix, Arizona.

California employment law

In a class action lawsuit filed in the United States District Court for the Northern District of California on August 16, 2013, Uber drivers plead that they were employees who had been misclassified as independent contractors in violation of the California Labor Code and demanded that they be given payment of business expenses such as gas and maintenance of their vehicles. In March 2015, District Judge Edward M. Chen ruled that the case will be resolved by a jury, dismissing a motion for summary judgement. On September 1, 2015, Chen certified the class but generally limited it to drivers in California hired before June 2014, when an opt-out arbitration clause was included in the contract, who had directly contracted with Uber.

Colorado

In June 2014, Colorado became the first state to pass rules for TNCs through the legislative process, when S 125 was signed into law.

Georgia

In September 2014, a class-action lawsuit was filed by taxicab drivers claiming that Uber drivers were not properly licensed. The lawsuit was dismissed by the Georgia Supreme Court.

Illinois

On October 5, 2012, Uber was sued by the taxi and livery companies in Chicago. Uber was accused of violating Chicago city laws and Illinois state laws designed to protect public safety, consumer protection, and fair practices. Regulations affecting TNCs were approved in December 2014.

Massachusetts

On August 1, 2012, the Massachusetts Division of Standards issued a cease-and-desist letter to Uber on the grounds that the GPS-based smartphone app was not a certified measurement device, but on August 15, the agency reversed its ruling after prodding by Governor Deval Patrick, saying that technique was satisfactory because it was under study by the National Institute of Standards and Technology.

Uber worked out an arrangement with the city of Boston to share quarterly data on the duration, locations, and times of day in which riders used the app to travel in or out of the city. This information was first delivered to the city in February 2015, and the report kept all individual user data private.

The legislature passed a law formally legalizing and regulating TNCs in July 2016. The law requires background checks, vehicle decals and inspections, insurance, state certification of drivers; prohibits increased fares during a declared emergency or for passengers with disabilities; requires drivers to be 21 or older; and sets up a complaint process and commission to review the economics of the whole ride-for-hire industry. Unlike taxis, TNC vehicles are prohibited from "cruising" for passengers on streets. The law also establishes a $0.20 per-ride charge, which is distributed to cities and towns for transportation and ride-for-hire economic development purposes.

Michigan

In December 2016, Michigan instituted regulations on TNCs.

Minnesota

In July 2014, the Minneapolis City Council voted almost unanimously to legalize TNCs.

Nevada

On November 25, 2014, Washoe County, Nevada District Court Judge Scott Freeman, issued a preliminary injunction preventing Uber from operating statewide. The temporary injunction was based on the company's failure to file a certificate of public convenience and necessity, which is required for every transportation service in Nevada. The Government of Nevada also claimed that Uber's screening process was not rigorous enough to protect consumers, and failed to conform with the aforementioned regulations. Uber contested the ruling, arguing that it is an app-based technology company rather than a transportation company, but the company's management made the decision to temporarily shut down its Nevada operations. Nevada legalized TNCs in May 2015.

New Hampshire

Legislation passed in 2016 in New Hampshire requires each TNC (not each driver) to pay an annual fee of $500. It also includes requirements that each TNC get a permit from the state, obtain a driver history report on each driver that meets the provisions of the law, and require their drivers to have liability insurance.

New York

UberX was suspended in New York City in October 2012 after pressure from the New York City Taxi and Limousine Commission. Uber's premium sedan service was not affected.

In May 2017, after a class action lawsuit was filed by the New York Taxi Workers Alliance (NYTWA) in federal court in New York, Uber admitted to underpaying New York City drivers tens of millions of dollars over 2.5 years by calculating driver commissions on a net amount. Uber agreed to pay the amounts owed plus interest.

In February 2017, the New York State Senate approved legislation allowing TNCs to expand operations to Upstate New York and Uber began service there in June 2017.

North Carolina

In September 2015, Governor Pat McCrory signed a law regulating TNCs. It also forbids the establishment by county and municipal governments of additional regulations upon TNCs and drivers.

Oregon

On December 8, 2014, Portland, Oregon sued Uber, claiming that Uber violates the city's Private for Hire Transportation Regulations and Administrative Rules. The court was asked to stop Uber from operating in Portland. Uber suspended its operations in the city for 3 months, pending planned changes to local regulations.

Portland investigation into Greyball

On March 6, 2017, the City of Portland, Oregon announced an investigation into whether Uber had used its Greyball software tool to obstruct the enforcement of city regulations. The investigation by the Portland Bureau of Transportation (PBOT) found that:

When Uber illegally entered the Portland market in December 2014, the company tagged 17 individual rider accounts, 16 of which have been identified as government officials using its Greyball software tool. Uber used Greyball software to intentionally evade PBOT's officers from December 5 to December 19, 2014 and deny 29 separate ride requests by PBOT enforcement officers.

Following the release of the audit, Portland's commissioner of police suggested that the city subpoena Uber in order to force the company to turn over information on how Uber used software to evade regulatory officials.

Pennsylvania

On July 1, 2014, after implementing fines on Uber and Lyft, the Pennsylvania Public Utility Commission imposed a cease-and-desist order on the companies.

Pittsburgh

In June 2015, Uber drivers became eligible to pick up riders at Pittsburgh International Airport.

Philadelphia

In December 2014, Checker Cab Philadelphia and 44 other taxi companies in Philadelphia, Pennsylvania filed a lawsuit alleging that Uber was operating illegally in the city. On March 3, 2015, U.S. District Judge Nitza I. Quinones Alejandro denied a motion for a preliminary injunction against Uber.

In January 2016, a $1.5M lawsuit was filed against Uber in Philadelphia by Philadelphia taxicab medallion owners, claiming that Uber engaged in tortious interference and engaged in false advertising under the Lanham Act. The case was dismissed in August 2016.

Philadelphia legalized TNCs in November 2016.

Texas

Austin

In March 2015, UberPOOL began operations in Austin, Texas in advance of the annual South by Southwest festival.

On May 7, 2016, Uber and Lyft announced they would no longer provide service in Austin after city voters rejected a referendum backed by the TNCs that would have repealed a city ordinance requiring their drivers to submit to fingerprint-based background checks.

Houston

In late 2016, Uber threatened to leave Houston ahead of Super Bowl LI, insisting various city regulations, including fingerprint background checks of drivers, were too burdensome. Houston officials and Uber reached a compromise in December 2016, whereby Houston would continue to require a fingerprint check for drivers but eliminate requirements for driver drug testing and physicals through at least February 5, 2017.

Tennessee

Regulations affecting TNCs were implemented in December 2014.

Virginia

On June 5, 2014, the Virginia Department of Motor Vehicles issued a cease-and-desist letter to both Uber and Lyft, demanding they halt operations within Virginia. In February 2015, TNCs were legalized in Virginia.

Washington

In March 2014, to appease taxi drivers, the Seattle City Council passed an ordinance in March 2014 that capped the number of drivers from any TNC on the road at any given time to 150. However, on April 17, 2014, after a coalition obtained 36,000 signatures to put the question to voters in a referendum, Mayor Ed Murray announced a 45-day negotiation process to find an alternative approach. Uber donated over $613,000 to "Seattle Citizens to Repeal Ordinance 124441", a political group seeking to overturn the ordinance limiting the number of TNC vehicles in Seattle. In June 2014, the mayor reached a deal to legalize TNCs with no driver limits. The compromise was passed by the city council in July 2014.

Washington, D.C.

In January 2012, an Uber driver's car was impounded as part of a sting by the Washington, D.C. taxicab commission. The commissioner said the company was operating an unlicensed taxicab service in the city. Following a social media campaign by Uber riders, the D.C. city council voted in July 2012 to formally legalize TNCs, which led to protests by taxicab drivers. The Washington, D.C. City Council passed legislation in September 2013 to allow TNCs to operate.

Ukraine

On March 30, 2017, taxi drivers protested against Uber and Yandex.Taxi in Lviv.

Uber had worked out an arrangement with the city of Boston to share quarterly data on the duration, locations, and times of day in which riders used the app to travel in or out of the city. This information was first delivered to the city in February 2015, and the report kept all individual user data private.

src: nextdayblog.com

Criticism

Dynamic pricing

Uber fares are based on a dynamic pricing model, in which fares are higher during periods of high demand for rides. The same route costs different amounts at different times as a result of factors such as the supply and demand for Uber drivers at the time the ride is requested. When rides are in high demand in a certain area and there are not enough drivers in such area, Uber fares increase to get more drivers to that area and to reduce demand for rides in that area. The rate quoted to the rider reflects such dynamic pricing.

In 2012, then-CEO Travis Kalanick responded to criticism of dynamic pricing by saying that it will take time for customers to get used to dynamic pricing after decades of fixed rates in taxis. Uber argued that without dynamic pricing, there would not be enough drivers to enable riders to get a ride within minutes. Uber cited an example of the aftermath of a sold out Ariana Grande concert at Madison Square Garden in March 2015. As the concert ended, the number of people who opened the Uber app increased four-fold, but, due to the higher prices, the actual ride requests only rose slightly, enabling ride requests to be completed within the usual timeframe.

Uber was criticized for its extreme surcharges during emergencies such as Hurricane Sandy, the 2014 Sydney hostage crisis, and the June 2017 London Bridge attack, especially when taxis offered to transport riders for free; however, in many cases, Uber later refunded surcharges incurred by riders during these events. In 2014, Uber announced that it would not implement surge pricing during emergencies in the United States. During the 2017 Central Mexico earthquake, Uber offered free rides.

Increase in traffic congestion

A report published by Schaller Consulting in July 2018 showed that traffic congestion increased as a result of Uber and Lyft, contrary to the companies' claims.

Protests

For information on protests, see Uber#Uber protests and legal actions.

Travel ban, taxi strike, and related protests

In January 2017, the New York City Taxi Workers Alliance called for a halt in pickups from JFK Airport in New York City in response to Donald Trump's Executive Order 13769, which banned entry to the United States from citizens of 7 predominately Muslim countries. Uber users accused the company of attempting to profit from the strike and were angered that Uber did not halt pickups from JFK Airport in solidarity. Some users deleted the Uber app from their phones. Kalanick responded by signing an open letter to President Donald Trump that requested he rescind his executive order.

Alleged cancellation of ride requests to disrupt competitors

Uber issued an apology on January 24, 2014, after documents were leaked to Valleywag and TechCrunch saying that, earlier in the month, Uber employees in New York City deliberately ordered rides from Gett, a competitor, only to cancel them later. The purpose of the fake orders was two-fold: wasting drivers' time to obstruct legitimate customers from securing a car, and offering drivers incentives -- including cash -- to join Uber.

Operation SLOG plan to disrupt Lyft

Following Lyft's expansion into New York City in July 2014, Uber, with the assistance of TargetCW, a San Diego, California-based employment agency, sent emails offering a "huge commission opportunity" to several contractors based on the "personal hustle" of the participants. Those who responded to the solicitation were offered a meeting with Uber marketing managers who attempted to create a "street team" to gather intelligence about Lyft's launch plans in New York City and recruit their drivers to Uber. Recruits were given 2 Uber-branded iPhones (one a backup in case the person was identified by Lyft) and a series of valid credit card numbers to create dummy Lyft accounts. Participants were also required to sign non-disclosure agreements.

In August 2014, Lyft reported that 177 Uber employees had ordered and canceled approximately 5,560 Lyft rides since October 2013, and that it had found links to Uber recruiters by cross-referencing the phone numbers involved. The report identified one Lyft passenger who canceled 300 rides from May 26 to June 10, 2014, and who was identified as an Uber recruiter by 7 different Lyft drivers. Uber did not apologize, but suggested that the recruitment attempts were possibly independent parties trying to make money.

Evasion of law enforcement operations

Greyball

Uber developed an internal tool called Greyball, which uses data collected from the Uber app, and by other means, to avoid giving rides to certain individuals. The tool was used starting in 2014. By showing "ghost cars" driven by fake drivers to the targeted individuals in the Uber app, and by giving real drivers a means to cancel rides requested by those individuals, Uber would be able to avoid operations by known law enforcement officers in areas where its service is illegal. An investigative report by The New York Times published on March 3, 2017, described Uber's use of Greyball in 2014 was a way to evade city code enforcement officials in Portland, Oregon, Australia, South Korea, and China. In response to the report, Uber stated that Greyball was designed to deny rides to users who violate Uber's terms of service, including those involved in sting operations. According to Uber, Greyball can "hide the standard city app view for individual riders, enabling Uber to show that same rider a different version". Uber has reportedly used Greyball to identify government officials through factors such as whether a user frequently opens the app near government offices. Uber employees also reviewed social media profiles to identify law enforcement personnel. In the days following the publication of the New York Times story, Uber admitted that it had used Greyball to thwart government regulators, and it promised to stop using the tool for that purpose.

In May 2017, the United States Department of Justice opened a criminal investigation into Uber's use of Greyball to avoid local law enforcement operations.

Ripley

After a police raid in Uber's Brussels office, a January 2018 report by Bloomberg L.P. suggested that Uber had developed a type of secret "panic button", initially called "unexpected visitor protocol", then nicknamed "Ripley", to disrupt government raids on Uber's offices by locking, shutting off, and changing passwords on staff computers upon a raid. Uber likely used this button at least 24 times from spring 2015 until late 2016.

User privacy and data breaches

God view

On November 19, 2014, then U.S. Senator Al Franken, Chairman of the United States Senate Judiciary Subcommittee on Privacy, Technology and the Law, sent a letter to Kalanick regarding user privacy. Concerns were raised about internal misuse of the company's data, in particular the ability of Uber staff to track the movements of its customers, known as "God View". In 2011, a venture capitalist disclosed that Uber staff members were using the function to track journalists and politicians as well as using the feature recreationally. Staff members viewed being tracked by Uber as a positive reflection on the subject's character. An Uber job interviewee said that he was given unrestricted access to Uber's customer tracking function as part of the interview process, and that he retained that access for several hours after the interview ended.

Data breaches

On February 27, 2015, Uber admitted that it had suffered a data breach more than 9 months earlier. Names and license plate information of approximately 50,000 drivers were inadvertently disclosed. Uber discovered this leak in September 2014 but waited more than 5 months to notify the affected people.

In November 2017, it was revealed that a data breach, which occurred in 2016, disclosed personal information on about 600,000 drivers and 57 million customers, including license information of drivers, and names, email addresses, and phone numbers. Uber paid a $100,000 ransom to the hackers on the promise they would delete the stolen data. The company was subsequently criticized for concealing the loss of data. CEO Dara Khosrowshahi apologized.

In April 2018, Uber accepted a settlement from the Federal Trade Commission admitting to falsely claiming that internal access to consumers' personal information was closely monitored on an ongoing basis, and also stating that Uber had failed to live up to its promise to provide reasonable security for consumer data.

Safety concerns

It is unclear if Uber is less or more safe than regular taxi cabs, as major cities don't have much data on taxi-related incidents.

Allegations of inadequate background checks and vetting of drivers

Concerns regarding Uber's background checks were raised after reports of sexual abuse of passengers by Uber drivers.

In February 2016, Uber was criticized following the 2016 Kalamazoo shootings, purportedly committed by Jason Dalton, an Uber driver in Kalamazoo, Michigan. Dalton is believed to have been driving for Uber while allegedly conducting a shooting spree that left 6 people dead and 2 others wounded. This led to a 7 hour manhunt for the suspect, during which it is believed that Dalton continued to drive and accept fares. Uber was aware of the issues with Dalton's driving skills, having received multiple complaints, though critics agree that Dalton would not have raised any red flags since he did not have a criminal record.

In November 2017, The Colorado Public Utilities Commission fined Uber $8.9 million after discovering that 57 drivers in the state had violations in their background checks. The fine amount equaled $2,500 per day that an unqualified driver worked.

Drivers using the app while driving

When a customer makes a pick-up request, a driver is notified on the Uber driver mobile app and is provided the customer's location. The driver has approximately 15 seconds to tap the phone to accept the request. An Uber driver reported that drivers can be temporarily suspended for ignoring these requests. In 2014, Deborah Hersman of the National Transportation Safety Board criticized the 15-second system, saying that it presents a significant distraction to drivers, as drivers are financially motivated to respond to fares while driving. In response, Uber stated that drivers are not required to physically look at the device to accept a fare.

Major litigation

Criminal probe due to use of Greyball

Uber developed an internal software tool called Greyball, which uses data collected from the Uber mobile app other means, to avoid giving rides to certain individuals. The tool was used starting in 2014. By showing "ghost cars" driven by fake drivers to the targeted individuals in the Uber mobile app, and by giving real drivers a means to cancel rides requested by those individuals, Uber was able to avoid giving rides to known law enforcement officers in areas where its service is illegal. Investigative journalism by The New York Times and the resulting report, published on March 3, 2017, made public Uber's use of Greyball since 2014, describing it as a way to evade city code enforcement officials in Portland, Oregon, Australia, South Korea, and China. At first, in response to the report, Uber stated that Greyball was designed to deny rides to users who violate Uber's terms of service, including those involved in sting operations. According to Uber, Greyball can "hide the standard city app view for individual riders, enabling Uber to show that same rider a different version". Uber reportedly used Greyball to identify government officials through factors such as whether a user frequently opens the app near government offices, a review of social media profiles by Uber employees to identify law enforcement personnel, and the credit cards associated with the Uber account.

On March 8, Uber admitted that it had used Greyball to thwart government regulators and it promised to stop using the service for that purpose.

In May 2017, the United States Department of Justice opened a criminal investigation into Uber's use of Greyball to avoid local law enforcement operations.

Treatment of drivers as independent contractors

The United States Department of Labor issued guidelines in July 2015 to deal with, what it considers, "misclassification" of workers. It argues that any "worker who is 'economically dependent' on the employer should be treated as an employee. By contrast, a worker must be in business for himself or herself to be an independent contractor." The guideline was non-binding, but is expected to have some influence in various court cases which may establish new common law on the issue.

Underpayment of drivers

In January 2017, Uber agreed to pay $20 million to the US government to resolve accusations by the Federal Trade Commission of having misled drivers about potential earnings.

Accusation of trade-secret theft by Waymo

According to a February 2017 lawsuit filed by Waymo, owned by an affiliate of Google, ex-Google employee Anthony Levandowski allegedly "downloaded 9.7 GB of Waymo's highly confidential files and trade secrets, including blueprints, design files and testing documentation" before resigning to found Otto, which was purchased by Uber. A ruling in May 2017 required Uber to return documents to Waymo. The trial began February 5, 2018. A settlement was announced February 8, 2018 with Uber giving Waymo $244 million in Uber equity and an agreement to ensure Uber does not infringe Waymo's intellectual property.

Alleged short-changing of drivers

In 2017 a lawsuit was filed alleging that Uber uses "sophisticated software" to defraud both drivers and passengers. According to the suit, under the upfront pricing model, when a passenger is quoted a price the app shows a longer more expensive route, meanwhile would-be drivers are shown a shorter cheaper route. The passenger is charged for the more expensive route, while the driver is paid the cheaper, with Uber pocketing the difference.

Denial of service to passenger with service animal

In March 2018, a lawsuit was filed against Uber in the United States accusing the company's drivers of not serving a woman with cerebral palsy due to her service dog in violation of the Americans with Disabilities Act and the Texas Human Resources Code.

Classification of drivers as contractors or employees

Uber legally treats its drivers as independent contractors and not employees. This designation affects taxation, work hours, and overtime benefits and has been controversial. Lawsuits have been filed by Uber drivers complaining that they do not enjoy the rights and remedies of being considered "employees" under employment law.

United States

The United States Department of Labor issued guidelines in July 2015 to deal with, what it considers, "misclassification" of workers. It argues that any "worker who is 'economically dependent' on the employer should be treated as an employee. By contrast, a worker must be in business for himself or herself to be an independent contractor." The guideline was non-binding, but is expected to have some influence in various court cases which may establish new common law on the issue.

California

In a class action lawsuit filed in the United States District Court for the Northern District of California on August 16, 2013, Uber drivers plead that they were employees who had been misclassified as independent contractors in violation of the California Labor Code and demanded that they be given payment of business expenses such as gas and maintenance of their vehicles. In March 2015, District Judge Edward M. Chen ruled that the case will be resolved by a jury, dismissing a motion for summary judgement. On September 1, 2015, Chen certified the class but generally limited it to drivers in California hired before June 2014, when an opt-out arbitration clause was included in the contract, who had directly contracted with Uber.

United Kingdom

On October 28, 2016, the Central London Employment tribunal ruled that Uber drivers are "workers" entitled to the minimum wage under the National Minimum Wage Act 1998, paid holiday and other normal worker entitlements, rather than self-employed individuals. Two Uber drivers had brought the test case to the employment tribunal with the assistance of the GMB Union, on behalf of a group of drivers in London. Uber appealed the decision. On November 10, the court upheld the ruling against Uber's appeal, although the company announced it would launch a new appeal.

Switzerland

In March 2018, the Federal Department of Economic Affairs, Education and Research, gave the legal opinion that under the conditions that bind drivers to Uber that they should be classified as employees.

Denial of service to passenger with service animal

In March 2018, a lawsuit was filed against Uber in the United States accusing the company's drivers of not serving a woman with cerebral palsy due to her service dog in violation of the Americans with Disabilities Act and the Texas Human Resources Code.

Sexual harassment allegations and management shakeup (2017)

On February 20, 2017, former Uber engineer Susan Fowler stated that she was subjected to sexual harassment by a manager and subsequently threatened with termination of employment by another manager if she continued to report the incident. CTO Thuan Pham had knowledge of Susan Fowler's sexual harassment allegation at Uber and her manager's threatened retaliation, and did nothing; Kalanick was also reportedly aware of the harassment issues. Uber hired former attorney general Eric Holder to investigate the claims. Arianna Huffington, a member of Uber's board of directors, also oversaw the investigation. On February 20, 2017, Kalanick led a meeting with employees that was described by the participants as honest and raw.

On February 27, 2017, Amit Singhal, Uber's Senior Vice President of Engineering, was forced to resign after it was revealed that he failed to disclose a sexual harassment claim against him that occurred while he was the Vice President of Google Search. New York Times journalist Farhad Manjoo described the scandal as a "watershed" for women engineers.

On June 6, 2017, Uber announced that it fired over 20 employees as a result of the investigation. On June 13, 2017, Kalanick took an indefinite leave of absence from Uber. On June 20, 2017, after multiple shareholders reportedly demanded his resignation, Kalanick resigned as CEO.

Criticism of workplace culture amid the scandals

In early 2017, after the revelations by Fowler, Leslie Miley, a veteran software engineer, claimed that Uber had an "asshole culture" and said "If you did well in that environment upholding those values, I probably don't want to work with you."

A job interviewee described Uber's organizational culture as one in which employees are lauded for bringing incomplete and unreliable solutions to market in order for Uber to appear to be an innovator and winner.

In addition, Fowler likened Uber's culture to A Game of Thrones, in which rivals vie for the throne the same way Uber employees were encouraged to vie for power and aggression and betrayal was common.

In March 2017, some Silicon Valley computer programmers labeled Uber as "poisonous" and encouraged friends who worked for the company to quit.

Scandals and departure of Emil Michael

At a private dinner in November 2014, Emil Michael, senior vice president of Uber, suggested that Uber hire a team of opposition researchers and journalists, with a million-dollar budget, to "dig up dirt" on the personal lives and backgrounds of media figures who reported negatively about Uber. Specifically, he targeted Sarah Lacy, editor of PandoDaily, who, in an article published in October 2014, accused Uber of sexism and misogyny in its advertising. Michael issued a public apology. Emil Michael apologized to Lacy in a personal email and claimed that Uber would never actually undertake the plan. Several journalists deleted their Uber apps.'

After several additional scandals involving Emil Michael, including an escort-karaoke bar scandal in Seoul and the questioning of the medical records of a rape victim in India, he left the company in June 2017 when Kalanick, who reportedly was protecting Michael, resigned.

Settlement with victims

In August 2018, Uber agreed to pay a total of $7 million to 480 workers to settle claims of gender discrimination, harassment and hostile work environment.

Use of offshore companies to minimize tax liability

In November 2017, the Paradise Papers, a set of confidential electronic documents relating to offshore investment, revealed that Uber is one of many corporations that used an offshore company to minimize taxes.

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Awards

In 2013, USA Today named Uber its tech company of the year.

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References

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Further reading

Scholarly papers

• Laurell, Christofer; Sandström, Christian (June 28, 2016). "Analysing Uber in social media - disruptive technology or institutional disruption?" (PDF). World Scientific. 
• McGaughey, E. (2018). "Uber, the Taylor Review, mutuality, and the duty to not misrepresent employment status". Industrial Law Journal. 
• Petropoulos, Georgios (February 22, 2016). "Uber and the economic impact of sharing economy platforms". Bruegel. 
• Rogers, B. (2015). "The Social Costs of Uber". University of Chicago Law Review Dialogue. 82: 85. 
• "Uber law and awareness by design. An empirical study on online platforms and dehumanised negotiations". Academia.edu. October 11, 2016. 

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External links

• Official website

Source of article : Wikipedia